Every day help for our customers
We are here 24 hours to support you and answer any question for each purchase that cover below
- Product knowledge
- How to use the toy
- After sale Service
- Engineering
If you have B2B inquiry
Please reach our service email
info@motamen-vibe.com
We will respond to your email within 24 hours!
- At this stage, some of our products can only be purchased from Amazon, you can go to the product page you are interested in and click the BUY ON AMAZON for purchase
- We do not supoort credit card payment at this stage, please go to click BUY ON AMAZON for retail purchase.
- We accept Paypal, T/T, Western Union
- You can return the product after purchase assuming that the box is not open yet; We do not accept product return if the product is damaged and misused by customers.
- If the goods are not delivered after payment, it might be due to warehouse peak time or products you order are out of stock; please allow us more time or you can talk directly to our customer team for double check.
- If you find the product defective after open the package, you can inform our customer team and ask for a exchange or refund.
We provide 1 year warranty for each purchase; after 1 year from your initial purchase we have no obligation to send you replacement items even if previous ones were sent
We have utility patents for most of our products, our patents cover areas like China, EU and US
